If you got a new phone number and are trying to access your Branch account, here’s how you can regain access and update your profile with your new number:

    1. Tap Log In
    2. Under Got a new number? select Find Account
    3. Enter your old phone number
    4. Enter your 6-digit passcode
    5. Enter the code that was sent to your email on file along with your new phone number
      • If you don’t have an email address associated with your account, you’ll be prompted to call the support line directly.
    6. Select Verify & Update


If you're logged in, you can change your phone number through the app!

    1. Navigate to the Account tab
    2. Tap Profile
    3. Select Update next to the phone number on file
    4. Enter your new phone number

Important to Note: If you have a new phone number do not attempt to create a new account. Branch only allows one active account per user. If you have already created a second account with your new phone number, submit a form here.