Shifts are allocated to the primary agencies initially, and cascaded down if declined – coverage tiering is determined by worker database within specific area and overall performance. The higher your fulfilment for a region, the more bookings you are likely to receive.

It is very important to accept/decline bookings as soon as possible once allocated to your portal. When a shift is allocated, it is no longer visible to the Flexer database, or any other agency partners. To maximise fulfilment and ensure top performance metrics, you must accept or decline 98% of listings within 4 business hours. Our Agency Operations team will also on occasion, reach out to discuss requirements before allocating it across to your portal, in order to understand your capacity to fill.