CORT Case Study | Client testimonial

The background

CORT trade shows and events used Indeed Flex’s staffing solution to centralize their contingent workforce operations. Following the success at their Atlanta site, CORT has levelled up to an MSP partnership to expand the complete workforce visibility over agency usage across the Tradeshow and Events Division.

The challenges

No visibility over agency usage and spend
Spiralling labor costs to support fluctuations in demand
A revolving door of temporary workers restricting consistency

With our previous agency, we were just, hammering labor on top of labor, but we weren’t getting efficient and productive workers. I didn’t realize it at the time.

Thomas McDonald, District General Manager at CORT Events

The solution

Nationwide centralized workforce management

Our VMS provides CORT with a consolidated view of their entire contingent workforce, with instant access to Flex’s marketplace of pre-vetted event staff and the ability to onboard their existing agencies for nationwide reach. Having it all in one place reduces the administrative burden and makes it easy to streamline or automate internal processes.

Ratings and worker pools to drive consistency

CORT has seen first hand the benefits of adopting the Flex technology. The worker ratings system has allowed them to quickly build a pool of trusted, local Flexers and to remove any underperforming workers with ease. The instant post-shift feedback has quickly shaped an engaged and consistent workforce that can support on demand, even last minute.

Full reporting and one source of truth

CORT can pull reports from the platform to gain real-time visibility into performance data, including fulfillment and financial insights. This allowed them to make informed decisions to optimize shift patterns and restructure the workforce to better complement their events needs.

“From the platform, to the Indeed Flex client support service, it’s overall a very high quality experience. Day to day it’s very consistent.”