Submit timesheet queries via email to agencytime@indeedflex.com to dispute any discrepancies using the below email format:
“I am raising a timesheet query, please see the details below.
- Agency name
- Client name:
- Venue name:
- Candidate name (spelled as their profile on the Agency Portal):
- Shift date:
- Bill rate:
- Role as it appears on portal:
- Details of query
- Shift start time:
- Shift finish time:
- Break taken:
- Rate type (Reg,OVT,DBB):
- Additional information:
(Please include any information that will help resolve the query as fast as possible including who the candidate reported to, duties on shift, where they worked, and please attach a signed timesheet if the candidate has one).
As a reminder, all queries must be submitted within 48 hours of receipt of the weekly PO on Wednesday – no hours will be processed for shifts worked off platform.