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Indeed Flex Agency Partner Network

Invoicing Guidelines

It is really important to us that our agency partner invoices are paid on time. To help us to achieve this, please ensure that your invoices follow the guidance below. Any invoices that do not follow these guidelines will be rejected.

Timesheets

  • Timesheets will be generated via the Indeed Flex platform and accessible via the Timesheets tab in the Indeed Flex agency portal.
  • Timesheets will be received electronically via the Indeed Flex Platform and approved by the Customer by Tuesday 11:59 PM CST for all shifts in the previous week Monday – Sunday.
  • Reminder: It is imperative that timesheets are updated daily in the portal with No Shows marked where a worker did not attend their shift, or removal of workers no longer required to prevent delays in payment.
  • Timesheets can be downloaded electronically in csv format via the Indeed Flex agency portal Tuesday 11:59 PM CST for all shifts worked Monday–Sunday the previous week.

Disputes

  • If a timesheet is disputed, the dispute must be raised within 48 hours of receiving the approved timesheet.
  • No disputes beyond 48 hours will be considered.
  • Timesheet queries (inc. missing time, incorrect hours, inaccurate rates) must be sent via email using the ‘Timesheet Query Submission Template’ to agencytime@indeedflex.com.

Invoicing to Indeed Flex

  • Timesheets will be accessible for download via the Indeed Flex Platform for all shifts worked Monday – Sunday the previous week.
  • A Billing Estimate and Purchase Order (PO) will be assigned by Indeed Flex and emailed to the agency weekly on Wednesday.
  • The PO MUST be included on each invoice sent to Indeed Flex or the invoice will be rejected.
  • Invoices for shifts booked outside of the Indeed Flex platform will not be paid under any circumstances.

Invoices processing

  • One consolidated invoice must be sent weekly for the previous week.
  • Send only ONE invoice for the total value of all previous weeks’ shifts.
  • Invoices must be sent by email to purchasing@indeedflex.com.
  • Any invoices received by post will not be processed.
  • A difference between the invoice value and the PO value will result in the rejection of invoice.
  • ANY INVOICE WITHOUT A PO WILL BE REJECTED.

Invoice guidelines

  • Address

Indeed Flex Inc
10721 DOMAIN DRIVE
AUSTIN TX 78758

  • Invoice Date (this must be date of sending)
  • All Invoices must include the following information:
    • Your company name and address
    • Your assigned Purchase Order Number (PO supplied by Indeed Flex)
  • Your unique invoice number
  • Adequate summary description (incl. date of supply)
  • Payment terms (are as per the date of receipt, and not the date of invoice)
  • Amount of the individual goods
  • Total amount payable
  • Bank details (incl. VAT registration number)