Describe the environment at Indeed Flex in three words
Friendly, supportive, professional.
Can you tell us a little bit more about your day-to-day role?
I play a key and multifaceted role which includes reviewing Flexer queries and ensuring that their concerns are addressed fairly. I also provide direct support to our Flexers through our live chat in order to resolve any issues they might encounter during their shifts and any other Flexer tasks.
In addition to this, I support the onboarding process for new clients and review any client feedback around Flexer performance, to identify any areas for improvement.
What is the favorite part of your typical workday?
When my whole team is collaborating on a project. We usually bounce ideas off each other and work closely together to achieve a common goal. The best bit is when all these efforts come to life, and we see the results.
How do you feel your role contributes to the overall success of the company?
My team ensures that our Flexers receive answers to their questions immediately, get help with all sorts of queries, and support where needed. This contributes to better Flexer satisfaction and overall performance, and, at the end of the day, I always feel like I managed to help some of our workers, a few clients, or even an Account Manager, and that’s what drives me the most.
Can you share some examples of how our company culture is reflected in your daily work?
Indeed Flex truly cares about its workers, internal staff and clients. Communication and teamwork is key in my everyday work, and it’s what the company is about overall.
What opportunities does your role offer to learn and grow professionally?
Indeed Flex offers regular online and offline training, as well as an Apprenticeship program, and contributes a lot when it comes to staff learning and development.
What advice would you give to someone considering this role/team?
I would say the role is for someone who is happy to work in a fast-paced environment, often under pressure, but as part of a fun and energetic team where preparation and training is provided.