How does the timesheet query process work?

Last updated on 19 February 2024

If you need to make any amendments to the timesheet that cannot be completed on the portal, please fill out the Agency/Partnerships request form – this must be completed within 48 hours after the weekly deadline (Tuesday 23:59), if you wish you raise a discrepancy. Response Time – the team will respond to you with an update within 48 hours of you submitting the timesheet query email. Follow up – if you need to follow up on a timesheet query, please contact the Agency Operations team - referencing the case number for your email query. e: [email protected]  t: (737)300-9696 Escalation only – if the query is still unresolved in seven days, escalate to your Partnerships point of contact.