If you need to make any amendments to the timesheet that cannot be completed on the portal, please fill out the Agency/Partnerships request form – this must be completed within 48 hours after the weekly deadline (Tuesday 23:59), if you wish you raise a discrepancy.
Response Time – the team will respond to you with an update within 48 hours of you submitting the timesheet query email.
Follow up – if you need to follow up on a timesheet query, please contact the Agency Operations team - referencing the case number for your email query.
e: [email protected]
t: (737)300-9696
Escalation only – if the query is still unresolved in seven days, escalate to your Partnerships point of contact.
Response Time – the team will respond to you with an update within 48 hours of you submitting the timesheet query email.
Follow up – if you need to follow up on a timesheet query, please contact the Agency Operations team - referencing the case number for your email query.
e: [email protected]
t: (737)300-9696
Escalation only – if the query is still unresolved in seven days, escalate to your Partnerships point of contact.