Sample Answer:

I'd make immediate eye contact, smile warmly, and say something like "Good evening, welcome to [Restaurant]! Do you have a reservation tonight?" I'd make them feel welcomed and valued from the first moment.

Sample Answer:

I'd empathize with their frustration and give honest time estimates. I'd offer them the bar area if available and keep them updated every 10-15 minutes. A sincere apology and regular communication go a long way in keeping people calm.

Sample Answer:

I'd check for any available tables or upcoming cancellations. If there's a wait, I'd be honest about timing and offer the bar as an option. I'd take their number and call when a table opens. I'd never promise something I can't deliver.

Sample Answer:

I constantly update the floor chart, noting which tables are about to turn. I balance seating between server sections fairly. I keep a list of waiting guests with accurate quotes. Communication with servers about their status helps me seat efficiently.

Sample Answer:

A customer was upset about a long wait and raised their voice. I stayed calm, apologized sincerely, and offered a complimentary drink while they waited. By the time they were seated, they had calmed down and thanked me for handling it well.